Website City of Waco
Public Safety Dispatcher | Police| Job Number 2021-01655
Job Family: Office Clerical
Posting Start Date: 07/09/2021| Closing: Open Until Filled
Salary: Depends on Qualifications
Minimum Rate: $16.3139 per hour – Midpoint $21.1868 per hour (Depending on qualifications)
Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff’s Office (MCSO) emergency services agencies and general public.
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
· Answer emergency and non-emergency calls for police, fire, emergency medical assistance; determines appropriate call classification and priority.
· Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information, prioritizes calls, determines actions required and appropriate response; dispatches emergency responders and resources; relays pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitors radio channels and provides immediate information and assistance.
· Follows WPD procedures to provide assistance and information to emergency services personnel and general public; notifies other state, federal and regional agencies as needed.
· Enters call information into Computer Aided Dispatch records management system; tracks a variety of law enforcement and public safety agency resources, personnel, and incidents.
· Provides detailed call information to WPD Officers, MCSO Deputies; maintains status and awareness of all public safety unit locations; monitors message traffic and relays information to assure that responders’ safety is top priority; notifies key WPD personnel on critical incidents.
· Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC) and Texas Law Enforcement Telecommunications System (TLETS).
· Searches state and national data bases at Officer’s request; updates warrant information.
· Gathers information on non-emergency calls and responds appropriately; provides information, instructions and assistance to the public within scope of authority and training.
· Maintains and updates a variety of computer databases, resource management systems and files; enters, edits and retrieves data and prepares reports.
· Cross-trains in a wide variety of WPD skills and disciplines.
· Prepares accurate and detailed reports and required paperwork.
· Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
· Supports the relationship between the City of Waco, McLennan County, and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-related issues and City information.
· May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
· Performs other related and assigned duties as required.
· Driving is essential.
KNOWLEDGE AND SKILLS:
· City policies and procedures.
· City policies and procedures for dispatching law enforcement officers and other emergency services, including protocols for first point of public safety contact.
· State and federal laws, regulations and statutes governing dispatch for emergency services.
· Law enforcement and public safety agency terminology.
· Police radio, dispatch and communication protocols, procedures, hardware and software.
· Principles and practices of confidential records management and file maintenance.
· Local community issues and regional community resources available to citizens.
· Geography, roads and landmarks of City and surrounding areas.
· Communicating clearly and concisely and relaying details accurately.
· Handling multiple tasks simultaneously, under pressure and in emergency situations.
· Closely following verbal and written instructions and procedures.
· Dealing tactfully and courteously with the public, handling stressful situations and angry people and obtaining information from hostile and emotional callers.
· Actively listening to speakers’ statements, determining precise meanings and synthesizing information.
· Communicating verbal and written instructions, advising callers of actions and consequences and maintaining security of confidential information.
· Remembering names, numbers and locations and reading maps quickly and accurately.
· Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy.
· Communicating effectively verbally and in writing.
· High School Diploma or GED equivalent.
· One year of customer service experience.
· Must possess a valid Texas Driver’s License
· Must be able to pass a Criminal Justice Information Services (CJIS) security clearance.
· A variety of technical training and certifications are required including:
o Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.
o National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within six months from date of hire.
o Depending on the needs of the City, additional licenses and certifications may be required.
· Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
The City of Waco is an Equal Opportunity Employer and is committed to providing fair and equal treatment of all applicants for employment without regard to race, gender, color, religion, national origin, age, disability, sexual orientation, or gender identity. We value diversity and are committed to creating an inclusive environment for all.
To apply for this job email your details to email@example.com